Kudos

by Kyra Worrell

To: Ann Anderson and Karen Long and staff, (Financial Services)

From: Mary Melanson, Director of Finance & Administration, Dean's Office, Arts & Sciences

Comment: Thank you and the staff that attended our administrator meeting last Friday. It was really good to put the names and faces together for the staff we will work directly with in GCA and to hear directly from you both about the changes taking place.

We always appreciate having you come to our meetings and as usual, you were excellent!

To: Alice Bukengolts (Research Accounting & Analysis)

From: Michael M. Nguyen, Manager of Program Operations, WaNPRC, University of Washington

Comment: Just wanted to let you know that Alice helped me with some unusual inquiries about a particular budget the sponsor had questions about. She was extremely rapid in her actions and her service was above and beyond my expectations. This is not the first time I've sent you an e-mail acknowledging great service from your team, so keep up the good work over there.

To: Sue Camber and GCA (RAA)

From: Weldon E. Ihrig, EVP

Comment: Sue, great article in UWeek about the GCA changes in providing service to the colleges. It demonstrates the effectiveness of your leadership as well as the dedication of your team to step back and re-evaluate your services then take action to change how you do business. I know getting to this point wasn't easy, and that there will be challenges ahead, but it was the right thing to do and the results will demonstrate the effectiveness of your actions. Nice work.

To: Jeff Follman (Financial Accounting), and the Annual Report team

From: Shelly Yapp, Regent; Weldon Ihrig, EVP, and Eric Mosher, Director, Publication Services

Comment: (From an email from V’Ella Warren) At today's Finance and Audit Committee of the Board, Shelly Yapp sought me out before the meeting. She told me that she loved the Annual Report, thought it was very well put together, was easy to read, and that she had learned stuff from it.

During the committee meeting, she said that the report was "...engaging and informative...the best I have seen...a real marketing document."

Weldon Ihrig passed me a note during the meeting which said: "You and your team heard a 'WOW' this morning with Shelly's comments re your Annual Report! Well deserved."

And, then on the way up the stairs this pm, I ran into Eric Mosher (Publication

Services) who also said that he thought the report was the best yet.

To: Jeff Follman (Financial Accounting) and the Annual Report team

From: Judy Robertson, Lead Publications Coordinator, Publications Services

Comment: I just received notification from the CASE judging committee for the Publications Awards that you were awarded a bronze award for the UW Annual Report! I just received the letter, and I couldn't wait to congratulate you on this achievement. This committee was judging not only the design, but content as well, so it's real kudos to everyone who worked so hard to complete this year's report. The report will be displayed throughout the conference in the Juried Awards Exhibit along with the other award winning entries at the Case Conference.

Once again, congratulations to everyone.

To: Judy Peterson (Treasury) and the Treasury Office

From: Marilyn M. Montgomery, Associate Vice President, Office of Development & Alumni Relations

Comment: I would be remiss if I didn't underscore the partnerships involved in this effort. Among staff, I think it's provided a natural infusion of energy and creativity, helping to maintain high spirits and efforts halfway through the campaign; it's increased collaborations with faculty and deans; brought many of our donors and volunteers closer to the University; and of course is helping to build the CEF. You in Treasury continue to provide your peerless assistance and support for which we in DAR are most grateful. I think my DAR Executive Committee colleagues will agree this has been an amazing----and fun----effort. We really don't ever want to see it end, truth be told.

To: Heather Norberg Stewart (Payroll)

From: Ted Tucker, Assistant Director, Human Resources Operations

Comment: “I wanted to let you know that I think you did a really good job explaining the processes that you have been following as well as other aspects of this complicated work. I certainly appreciate your dedication and persistence in working to resolve these challenges.”

To: Treasury Office

From: Weldon Ihrig, EVP

Comment: …the additional recognition is super for all the creative and factual work to make this annual report such a hit! The award was a great joint effort by the Treasurer's Office and Business Services teams to create, design, and print the Report.

In regards to: “Just a quick note that the UW Annual Report received an award from the "Council for the Advancement and Support of Education"…. the judging takes into account content as well as form so excellent job by everyone.”

To: V’Ella Warren (Financial Management) and staff

From: Shelly Yapp, Regent

Comment: Congratulations! In my nearly 11 years on the board in reviewing what is always a superior annual report, I think this is the best. Thank you and the staff for seeing this critical document as a key communication tool for the UW. I must say, this year is only the serial pinnacle (if there can be such a thing), since I find this report to be a primary communication tool that has gotten more sophisticated every year.

Thanks for the hard work!

Shelly

To: V’Ella Warren (Financial Management) and staff

From: Sandra H. Lier, Associate Vice President for Business Services

Comment: “…it is a beautiful and educational publication. Great work by all! (In regards to the Annual Report)

To: Kyra Worrell, Diane Cooley, Li-Chang Wong (Student Fiscal Services)

From: Marcia Kato, Academic Support Advisor - TRiO Student Success Services South Seattle Community College

Comment: We just finished our final Student Leaders training session last week. I wanted to let you know that students rated Money101 as one of the most useful trainings --they identified a variety of things that they found helpful: Tax Info, resources and how to get help when dealing with credit card debt, learning about credit reports, how to stop bill collectors from "messing with you".

So, thanks again -- several students agreed that they would have stayed for another 1/2 hr.

Thanks again, Kyra

For: Katherine Wu (Financial Services)

From: Corinne Goellnitz, Assistant to the Dean, Business School.

Comment: I just finished talking with Katherine Wu, a fiscal specialist, in your payables administration. The problem I dumped on her had been on going for several months and my frustration level was extremely high. Katherine did a wonderful job of tolerating my frustration even though at the time, I couldn't appreciate her customer service skills. The problem has been remedied and now, several shades lower on the emotional scale, I wanted to make sure I let Katherine's supervisor know what a great job Katherine did in assisting me. I saw each of you listed as a payables supervisor so I thought I'd just send this to all of you and I would hopefully reach Katherine's supervisor. Other than parking services, I can't image another area on campus that receives more intense phone calls than your area. There are so many places where a form can be filled out incorrectly, or the discussion with a vendor misconstrued long before you ever are in the position of paying the bill. Unfortunately, folks like me don't always appreciate the complexity of the process when it's our bill that's overdue. But having people like Katherine working for you and with us is a definite benefit. I do appreciate the work you all do for us, and hopefully I'll think of that in the future.