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Quality Improvement in Financial Management, at the University of Washington

Vol. 4, No. 3, Summer 2005

 

RQT/Awards

RQT Roundup

by Chris Malins and the RQT

The Recognition Quality Team (RQT) has been keeping very busy recognizing the greatness that is Financial Management. In the last quarter, we have awarded two TOPS award, one Q-STEP, hosted a Person-to-Person lunch, and sponsored the ever-popular Traveling Treats celebration. Here are the details:

Q-Step

Martin Crabb, Program Coordinator in the Equipment Inventory Office, received a Q-STEP award on May 31, 2005 for the quality of “Committed”. Martin was noted for his demonstrated commitment to quality principles, the excitement and energy that he shows on the job, the effective relationships that he has developed with customers and co-workers, and his eagerness to accept challenges. Cindy Gregovich, one of the people interviewed for this award, said that “Martin is constantly looking at process improvement, and learns as much as he can so that he can give departments correct answers”. Ann Anderson highlighted Martin’s willingness to step in and learn to help out. She also noted his great sense of humor and consistently positive attitude.

TOPS

Laurent Anstett received a TOPS award on April 4th, 2005. Laurent was awarded a TOPS for his successful modification of a new method for calculating which salary cap to apply to grants and contracts as they are used in completing the Faculty Effort Certificates. This improvement not only streamlined the process, it allowed for the creations of summary reports on an as-needed basis, so that departments could access their salary cap info when necessary. Suzette Ashby, who nominated Laurent for this award, was impressed with Laurent’s approach to the project. “He watched the process, analyzed our needs, and developed creative ways to improve it.”
On April 28th, 2005, the GRIP Team received a TOPS award for their efforts on the GCA receivables system. The goal of the project was to create a receivables system that would automatically generate invoices in the multiple sponsor formats that are currently required. This new system would significantly reduce the number of manual invoices processed. The team kicked off in April of 2002 and the new system went live in November of 2004. The GRIP Team accomplished a hugely complex task by taking an off-the-shelf receivables package (from JD Edwards) and doing the design, programming and testing required to make it communicate successfully with UW heritage systems. The success of this system is borne out in the numbers. Prior to implementation in November 2004, 80% of all invoices were inputted manually. After the conversion, just 20% are entered manually. This reduction translates into dollar savings on funds collected sooner, and people savings, in that instead of entering invoice data, research accountants can now focus on customer service. The GRIP Team is: Denise Lim, Kris Jaeger Marisa Honig, Hoang Ong, Jan Sullivan, Michael Duong, and Rebecca Tseng.

Bravo

Twenty-one Bravos have been awarded since April 1st, 2005! The following people received awards:
Nate Findley, Karen Long, Anita Bingaman, Jove Lam, Venessa Posadas, Cristi Chapman, Laurent Anstett, Suzette Ashby, John Boet (twice), Brion Norton, Shannon Kruger, Ann Sarna, Cathy Billings, Chris Malins, Elise Hebb, Elvin Smith, Mary Girgis, Yee Lam, Peggy Fitzwater, and Marisa Honig.

Mark your Calendars

Upcoming Person-to-Person Gatherings

• November 16, 2005 – Lunch – Invitations to come

You are a Superstar!



Title: Superstar
Artist: The Carpenters