To: Tami Sadusky (Grant & Contract Accounting) and Lynne Chronister
From: Lawrie G. Robertson, Director, Finance & Administration, Office of the Dean, UW
Re: Thank you!
Tami and Lynne:
Thank you for the very productive meeting with our Department Administrators. We are so appreciative that you were willing to take the time to share perspectives and engage with us to resolve our common challenges….
Everyone thought this was a great meeting as we partner together to resolve the challenges of short-staffing and increased grant and contract volumes.
All the best,
Lawrie
To: Farida Ablang, Megan Dennis, Randy Abaya (Payroll Office)
From: Colleen Allwood, Payroll Specialist, HMC Payroll
Re: Checks
Thank you so much Farida and your Team for working so hard to get these checks done in time for me.
Your efforts are well noted.
To: Farida Ablang, Megan Dennis, Randy Abaya (Payroll Office)
From: John Martines, Administrative Assistant, UW Hall Health Primary Care Center
Re: Classified Staff-Staiger: Distribution Change
Thanks for the efficiency and GREAT customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
To: Mike Fleming, Shawna Litterski, Heather Norbert Stewart (Payroll Office)
From: Melissa Bravo, Project Manager, Office of Information Management
Subject: Thank you Payroll!
Hi there,
Thanks so much for all the work you put into making the implementation of MyFD transactions a success! It is so exciting to see the application in production, and to know that all RSTs and original payroll corrections are now entered via MyFD, and captured as the salary transactions (TC70s) that they truly are.
So, thanks for sticking with us and helping to iron out all the details.
You really are very good at what you do Farida. Thanks for everything.
To: Payroll Office
From: Dvorah Oppenheimer, Financial Administrator, Jackson School of International Studies
Re: adverse weather conditions
To all of you at the payroll office, I wanted to thank you for all that you do for us. And that you had to come to work, (risking life and limb) when we didn’t, during these incredible weather conditions. You all are absolutely the essential staff at the U.
Happy Holiday,
Dvorah
Per phone conversation with Matt Eng, Payroll Coordinator, Biobehavioral Nursing and Health Systems, UW
To: Payroll Office & Production Team
From: Christa Woodhull, Payroll Office
Earlier today I was talking with Matt Eng and he made a comment that I want to share with you all.
“I absolutely love the Payroll Office and I love the checkwriters.”
Per conversation with Sam Senturia, Treasury Office.
To: Payroll Office
From: Heather Norberg Stewart, Payroll Office
Re: Thank You
All,
I just had lunch with Sam Senturia who works in Treasury. Before we talked about anything else, he wanted to thank payroll for all the hard work and for getting him paid during the snow. He wanted you all to know how much he appreciates your hard work and dedication.
To: Ginny Montgomery (Payroll)
From: Sam Castro, Fiscal Specialist, UW Office of Research
Re: probationary period for fixed duration appointment
Thanks a lot. I still have a lot to learn on payroll stuff. I’m very fortunate you’re always there for me to answer every question I have. Again, thanks for the quick response.
To: Vanessa Posadas (Payroll)
From: Cora Catlett, HR Consultant Assistant, UW Medical Center
Re: Thanks!
Hi Vanessa,
I work at UWMC HR and I must get 100 calls a day for employment verification that I forward on to you. You must be super busy with employment verifications for the whole UW! I think I’ve spoken with you a few times on the phone and you’ve always been so helpful. I just wanted to say thanks for a job well done!
To: Vanessa Posadas (Payroll)
From: Anh-Nga Duong, Property Management Associate II, Impact Property Management
Re: THANK YOU for Employment Verification for our tenant
I faxed the request for employment verification in the morning; then on the afternoon, I received it back with all requested information. Amazing!
Your prompt response helps me completing my job on time!
Truly appreciate your great job!
To: Sandie Rosko and Robin Elliot (Student Fiscal Services)
From: Lance Neely, UW Student
Re: Thank You
Hello Sandie,
I wanted to send you a quick message to thank you for your help as it relates to my student loan situation. I understand that Robin Elliot worked with you on my case and I wanted you to know how incredibly grateful I am. It’s been a tough couple of years and your help is incredibly appreciated. I also wanted to let you know how incredibly helpful and thorough Robin has been throughout this entire process. Thank you for having such an amazingly responsive, dedicated and thorough team.
To: Student Fiscal Services Accounting Team
From: Cheryl Hawley, Office of Strategy Management
Re: Please let the SFS Accounting Team know how much we appreciated the presentation!
Once again, we just wanted to let you know how much we valued the most excellent SFS presentation to the FMEIT yesterday. It was well organized, informative, and also encouraging. The enthusiasm that your team members feel associated with these improvements really came through. Thanks for the commitment to this work and to taking the time to organize the excellent presentation.
To: Frannie Gladney (Student Fiscal Services)
From: Josette, UW Student
Dear Frannie:
This afternoon when you saw me, I was very sad. I entered your room, you offered me a chair. You listened to my plea and did your best to solve my problem. $420.00 is a lot for anyone to pay in today’s economy. Thanks for kindness. I promise to help many others so your kindness may be multiplied. People like you make the world a better place.
Thanks again and God bless.
Josette
To: Kyra Worrell (Student Fiscal Services)
From: Brenda Banks, Graduate Academic Advisor, UW School of Music
Re: Student Tax workshops
Thanks, Kyra. I have sent this on to my students. I think it’s really great that your office puts on these helpful workshops. Thanks for all that you do.
To: Joanna Medina (Student Fiscal Services)
From: Pam Cribby, parent of UW student
Re: thank you note sent to Joanna Medina
Thank you so much - for Joanna - You were very helpful. Have a wonderful day and I’ll watch for the credit back.
Pam =)
To: New Directions Team
From: Becky Bullock, Director, Risk Management
Re: New Directions - “Halloween Issue”
Ok, I nominate Steve Kennard’s headline for the scariest pun!! Nice work guys – it’s an undead Halloween issue in time for Valentine’s.
To: New Directions Team
From: Randy Lewis, Treasury
Re: New Directions – “Halloween Issue”
Cool. I enjoyed! Thank you.
To: Farida Ablang (Payroll)
From: Lorenza Ibarrientos, former UW employee
Re: Check Number P282697
My Dearest Farida,
I can not say THANK YOU enough in gratitude how much I APPRECIATE your fast response
on my request. I miss working with you.
I will come in today to pick-up my check in the Payroll Office in Brooklyn Avenue.
Thank you so much, Farida!
To: Heather Norbert Stewart (Payroll) and NRAPT/Global website
From: Lydia Gold, Fiscal Specialist 1, Jackson School of International Studies, UW
Re: Form 1007 Instructions
Heather, thank you so much for this. I knew it was there somewhere! We work with a lot of international visitors here at the Jackson School. We really want to streamline our process. This will help.
Let me say again how great this new website is! Once those links are all working, this may be the most useful, most “all in one place,” most well-explained content on the entire UW site! Many, many thanks for all the hard work.
To: My Financial Desktop
From: Marie Figueredo, Payroll Coordinator, Finance and Administration, UW Bothell
Re: Project Codes
Hi Cheryl-
Please don’t worry about researching this question; I did an OSET to add the project codes for ppe 2/15/09. I think they didn’t show up because of the timing when I made the entry into OPUS (it might’ve been too close to payroll cutoff).
The codes should show up for this next payroll, if not I will contact you again.
By the way, I LOVE the new Online Salary Expense Transfers!!!!
To: Payroll Office
From: Maria Scott, Payroll Coordinator, UW Office of Minority Affairs
You guys are NO. 1 in customer service and you should be recognized for the good work that you do! Thank you for all you do.
To: Cheryl Manekia and Farida Ablang (Payroll)
From: Michelle Seman, HR Specialist, University Advancement
Re: Thank you
That you Cheryl and Farida!
I really appreciate you both taking the time to help me correctly enter in Shared Leave!
To: Sandie Rosko and Jeff Petersen (Student Fiscal Services)
From: Tom Phillips, Financial Services
Re: Update on ImageSource Annual Contract
Thanks Sandie! Just another FYI….I’m most impressed with how Jeff (Petersen) is handling the FM Imaging team. His professionalism, extreme competence, and sense of humor make it a fun team to work on.
Norm helped find 2 missing checks processed by student fiscal services that never made it onto my BAR. I sent several e-mails and made an inquiry at the SFS Office. After I sent a message to Norm, the missing totals were found! =)
Norm received a Tully’s gift certificate from Radiology.
To: Li-Chang Wong (Student Fiscal Services)
From: Jeff Harrison, customer
Re: note sent to Li
Li,
It was so nice to meet you and thank you for all the wonderful work you do for the Evans Scholars Program at Washington.
Warmest regards.
To: Student Fiscal Services
From: anonymous class participant from a UW department
Re: Participant’s responses (in italics) on evaluation to a Presentation for Tax Help (for US Residents)
The content covered in this class will be useful: Strongly Agree
Through this course, I improved:
My knowledge: Strongly Agree
Increased my skills: Strongly Agree
My comfort level with the subject matter: Strongly Agree
Overall, this course was effective: Strongly Agree
What I most learned from this class is: very pertinent tax info plus where to get more help.
This course could be improved by: nothing - it was great!!!
Thanks for a concise and hugely helpful presentation!
To: Student Fiscal Services
From: anonymous class participant from a UW department
Re: Participant’s responses (in italics) on evaluation to a Presentation for Tax Help (for US Residents)
What I most learned from this class is: the entire content was useful. Li was very knowledgeable and a good presenter.
This course could be improved by: n/a
To: Rachel Reichert, Marisa Martin, Pam Luther, Lichang Wong and Kyra Worrell (Student Fiscal Services)
From: Susan Malti, Fiscal Specialist, UW Department of History
Re: *New Website with Services for Departments*
Hi Rachel, I love this new site. I am planning on attending the March 16 and March 20 training sessions that you refer to in your emails. I did register – please verify I’m one of the participants. Thanks.
BTW, I really like this website you have directed us to and will be using it regularly for duties in my new job here at the EMBA include working with the SDB, student payments and changing student status as they come and go in our EMBA program.
To: Rachel Reichert, Marisa Martin, Pam Luther, Lichang Wong and Kyra Worrell (Student Fiscal Services)
From: Laura Todd, Academic Counselor, UW School of Art
Re: *New Website with Services for Departments*
Hi Rachel,
Wow – the site is great. I really appreciate the “Online Learning Modules for SDB Screens”…
Thanks to you and your team for providing this resource.
To: Rachel Reichert, Marisa Martin, Pam Luther, Lichang Wong and Kyra Worrell (Student Fiscal Services)
From: Lynn Catlett, Administrator, UW Department of Aeronautics and Astronautics
Re: *New Website with Services for Departments*
Hi folks! Just want to say THANKS for all the work you’ve put into your website. It’s a giant step better than ever. Hopefully, I won’t darken your phones so often in the future, having got myself trapped in corners with SDB…
Great work, thanks again.
To: Megan Dennis (Payroll)
From: Christina Yarbrough, Fiscal Specialist II, Department of Medicine
Re: Emergency Request to cancel deposit
You are the best thank you so much Megan. You have a really great weekend as well. I appreciate you were so fast I will let her know.
To: Rachel Reichert (Student Fiscal Services)
From: Suzanne Yoshitome, Assistant to Director, Health Sciences Administration
Re: SDB training success!
Hi Rachel,
Thank you again for your assistance this morning. Here are the Magnuson recipients, if you would be so kind as to check that I have entered them correctly in the student data base.
Thank you card sent via campus mail.
To: Christa Woodhull (Payroll)
From: Janice Young, Assistant Director of Finance, Student Activities & Union Facilities
Dear Christa,
Thanks for your immediate assistance last week. I am certain the employee greatly appreciates your extra effort at the last hour to get her payroll entered.
Attitudes are contagious and yours is worth catching.
To: Student Fiscal Services
From: customer survey comment
Re: New SFS website
“Great improvement over old site!”
To: Frannie Gladney (Student Fiscal Services)
From: Mursal Hashi, UW Student
Re: Hi Frannie!
How are you,
I’m that student who came to you last Friday with financial aid problems and couldn’t pay his dues on time. I’m Mursal Hashi student ID #: ###8720
I just say thank you for helping me and I really enjoy the hospitality you gave me and I want to stop by tomorrow and say Hi. You know what Frannie, I’m really happy I got an interview with Lockheed Martin on Wednesday and I’m hoping that I find an exciting career from them if I’m lucky and I do successful interview….
So, anyhow thank you Frannie for the extension and I will stop by whenever I can to see you.
To: Marisa Martin
From: Gillian Ehrlich, FNP/DNP student
Re: Frannie Gladney (Student Fiscal Services)
Hello Marissa,
My name is Gillian Ehrlich & I am a grad student in the School of Nursing. I’ve been having a frustrating time getting grant money set for my tuition actually dispersed to my account- 2 emails and 3 phone calls later, I connected with Frannie Gladney who was incredibly kind & helpful. Because of her actions today, I’ll avoid late fees and be able to get back to studying and not phone calling. I’m just writing to say thanks for having such great people in your office.
I check email so infrequently and just now read your message! (I received the paper confirmation sent via snail mail.)
I appreciated all your help, patience and understanding while I repaid my overaward balance. In fact, I was able to repay it sooner than expected, considering my circumstances. You were always easy to reach and very attentive. Also, I found myself able to easily express myself and heard esp. during some of my most high-strung moments during some most unusual times in my world.
I imagine you must work with many students in devising a realistic re-payment plan which can be a little frustrating. As a student, my “sense” and value of money was definitely “off” at times. I think it takes just the right balance of firmness, aggressiveness, patience and flexibility. I think you do a great job!
Take care Frannie! And I hope you have a very, happy new year!
Thank you so much for your help. I really appreciate the time that you took off just to reply to my messages and give me an insight as to what I could do. I hope to return to UW by this Fall. Til then, thank you and take care!
To: Ginny Montgomery, Christa Woodhull, Farida Ablang (Payroll)
From: Zene Tefera, Budget Fiscal Supervisor, Dean of Denistry, UW
Re: BARG CONTRACT: Mencarelli: SEPARATION
Thank you so very much Ginny; I made the OPUS change and I will do the Separation Form and forward to Payroll and Benefits tomorrow.
I always appreciate your help. I just want to add that Farida and Christa are the most wonderful people to work with. They have been of tremendous help over the years.
Thanks again and have a wonderful day.
To: Kyra Worrell (Student Fiscal Services) and Financial Aid
From: Vivian (Tina) Christian, Transfer Services, Educational Planning, Career & Advising Center, Green River Community College
Re: Meet the UW at GRCC
I just wanted to thank all of you again for doing such a great job engaging with our students, faculty, and advisors. I know it was a lot of work for you all to coordinate your schedules to be here and we really appreciate it! Thank you Peg for bringing it together and we look forward to next year’s “Meet the UW Day.”
To: Barbara Schielmann (Travel)
From: Jeffrey Roxas, Fiscal Specialist, Medical Education and Biomedical Informatics
Re: copy of 447581
Hi Barb,
You are welcome!!! You are really an awesome person. If everybody that works in the University is just like you…everything will be smooth sailing. There won’t be any problem. Folks like you make the job faster and easier. Thanks so much Barb and have a nice day!!!
To: Nicole Flagg (Grant & Contract Accounting)
From: Ruby Barcega, Administrator, Department of Anesthesiology
Re: PER project deadline 2/28/09
Thanks Nicole.
We really appreciate your very quick response.
Following email above...
To: Nicole Flagg (Grant & Contract Accounting)
From: Sam Sharar, MD, Professor, Department of Anesthesiology
Re: PER project deadline 2/28/09
Me too, Nicole – your turnaround on this was amazing… and saved my bum. Thanks.
To: Wayne Sugai (Treasury)
From: Martha Somerman, DDS, PhD, Dean, School of Dentistry
Re: Summary of financing agreement meeting
Wayne,
Thank you so much for this well crafted review and careful explanations of the process as we move forward. This is very exciting for us and I know will be a great resource for oral health care for children in the community.
To: Ping Tan (Treasury) and Treasury Office
From: Dvorah Oppenheimer, Financial Administrator, Jackson School of International Studies
Re: request for chg to endowment procedures
Ping,
So nice to hear from you. I did get an email back from Alana. I was just reflecting on what a great crew you all are at the Treasury Office.
I am not feeling too wonderful about the budget cuts. But today is Friday and it is sunny outside.
To: Ann Sarna, Alana Askew, Lisa Edlin, Ping Tan and Judy Peterson (Treasury)
From: Holly Tobosa, Assistant Director, Endowment Stewardship, University Advancement
Re: thanks for Holly Tobosa
…You all have been nothing short of patient, kind, and best of all, well-humored, since day-one, and I am ever grateful for that. You have such full plates- and I imagine the stress level and workload are at all time highs right now, yet you wouldn’t know it from how responsive and helpful you are to me, and all of my advancement colleagues. It’s that level of service you exemplify that pushes me to want to do my job better and better.
So, if I may, thank you all – Please know how much I appreciate you.
To: Kristen DeFries
From: Eileen Seese, Program Manager, International AIDS Research and Training Program, UW
Re: Marisa Honig (Grant & Contract Accounting)
Dear Kirsten:
I wanted to send you a long-overdue note to let you know how much we have appreciated working with Marisa Honig, our primary contact person on Team 3. As you may remember, Fogarty awards are a bit out-of-the-box and continually present unique challenges. Marisa has always been extremely responsive and patient, not only with thorny Forgarty issues but also with my own questions.
I could give you many examples of how Marisa has always been willing to go above and beyond for us, including her work from home during a family emergency last fall. She kept in touch with me long distance, while she was working on the FSR due to Fogarty in September. (We were waiting for a supplemental award which Fogarty’s grants management specialist said she would withhold until the FSR was received. The FSR went out on time, and we go the supplement!)
Along with many others at the UW, my workload has grown increasingly demanding and complex. I have come to really value the enthusiasm, graciousness, and patience which Marisa has consistently shown. It is people like Marisa who get me through my busy days with a little patience and graciousness myself!
I hope that this message finds you well.
To: Wayne Sugai (Treasury)
From: Lanie Ralph, Senior Construction Manager, Capital Projects Office
Re: Pediatric Dentistry ECOH project financing agreements
Thanks Wayne for all your hard work getting this agreement signed. Hence we were able to get the contract executed for the GC/CM (Bayley) without delay. Much appreciated by the project team.
Kudos to you!
To: Tami Sadusky
From: Lawrie G. Robertson, Director, Finance & Administration, Dean of Public Health, UW
Re: Michael DeShazo (Grant & Contract Accounting)
Tami:
I want to express on behalf of the Society of Research Administrators International and the Co-chairs for the 2009 SRA International Annual Meeting in Seattle how deeply we appreciate the abundant talents, energy, creativity, and assistance Michael is contributing to enhancing the profession of research administration. His accomplishments and contributions are amazing. He is so committed to continuous learning, personal growth and development, thinking outside the box for truly novel and innovative ways of working more effectively which is coupled with a level of high integrity and determination to help others. He is truly making a significant difference to us all from his creating of the CRA study groups to serving as a program content track leader and valued speaker, he is truly stellar. Thank you for sharing these talents with us and I know that your investment will be returned several. I am not sure when one finds time to sleep, but we are so glad to have him on our planning team.
All the best.
To: Tami Sadusky
From: Patrick Allen, Assistant Director of the Turing Center, Grant & Contract Manager, Computer Science and Engineering
Re: Michael DeShazo (Grant & Contract Accounting)
Tami,
I just wanted to drop you a quick note to recognize the outstanding effort of Michael DeShazo. Michael has been a tremendous help navigating through some thorny issues DARPA contracts and a large-scale ARO grant for my group. We often get too busy to make the time to recognize great effort so I wanted to do so while it is still fresh in my mind.
To: Cecilia Pittman (Grant & Contract Accounting)
From: Thuy Truong, Budget/Fiscal Unit Supervisor, UW Department of Neurological Surgery
Re: thank you
Cecilia,
I am writing this to express my appreciation of your assistance last Friday with the problems on our training grant.
The biggest help you were was listening to me and understanding what the problems are and what need to be done. You are very dedicated, professional, caring, helpful and understanding.
In short, you are the kind of person which a lot of people hope is on the other end of the phone when we call, knowing, the assistance is there and the confidence is there.
Again, your time helping me is very much appreciated.
Thanks so much for your help yesterday. You make everything seem so painless!
To: QRAM/OSP/GCA
From: Maxine Smith, Grant Manager, Department of Pediatrics, Pulmonary Division, UW/Seattle Children’s
To QRAM/OSP/GCA:
Your office and our financial offices do such a great job. I know you get many emails but I just wanted to say that. As a long time UW employee I'm just so proud of what we do together with the guidance and efficiency of your office and our financial offices to get things done.
To: Al Larsen, Ann Guss, Janet Bissonette (Grant & Contract Accounting)
From: Mary Heusner, Director, Research, College of Engineering
Re: GCA FAQs
This GCA FAQ is really GREAT! I just went into the invoicing section and it’s very clear. I know it took a lot of time to write this up. Thank you to everyone in GCA who put time into composing this.
To: Al Larsen, Ann Guss, Janet Bissonette (Grant & Contract Accounting)
From: Marc Provence, UW Administrator, Fred Hutchinson/UW Cancer Consortium
Re: GCA FAQs
This looks like it will be very helpful. Thanks for putting it together!
To: Grant & Contract Accounting
From: Karen Bergeron, Grants Manager, Biology
Dear OSP and GCA:
This is awesome award processing:
Feb 9: Harvard sent sub award amendment for Dr. Bergstrom’s MIDAS project
Feb 11: Logged into Status Checker at OSP
Feb 19: Funding processed by GCA
There was a weekend and holiday between OSP and GCA – so it took just a little over 5 business days at UW to process.
Thanks!
To: Tami Sadusky
From: Maxine Smith, Grants Manager, Pediatric Pulmonary Division, Seattle Children’s Hospital
Re: Alice Bukengolts and GCA Team 5 (Grant & Contract Accounting)
Tami,
I just wanted to make a comment about Alice. I think she does a wonderful job. I have periodic contact with her throughout the year and then I work with her on the closing of our HRSA/MCHB training grant--the one you guys have such difficulty in working with HRSA on (Redding-PI). I have felt very much supported by her. She keeps her word to get back to us and follows through with what she says she is going to do. She is professional and caring.
When I think about it, I think all of the Team 5 members that I have worked with have been excellent and I just thought I'd take a moment and say so. Thank you!
To: Stepanka Ruzickova (Grant & Contract Accounting)
From: Tara Trowbridge, Budget/Fiscal Supervisor, Pulmonary & Critical Care Med
Stepanka-
You’re the best!
In reply to email above.
To: Tami Sadusky and Kirsten DeFries
From: Monica Fawthrop, Administrator, Pulmonary & Critical Care Med
Re: Stepanka Ruzickova (Grant & Contract Accounting)
Tami and Kirsten –
Please see Tara’s note below – I heartily agree. Stepanka really goes above and beyond and is always willing to help out. Thought you would want to know.
To: Lily Gebrenegus and GCA Team 4 (Grant & Contract Accounting)
From: Gloria Escano, Financial Manager, Office of Intellectual Property and Technology Transfer
Hi Lily,
This is to let you know that I will be retiring at the end of the month, Feb. 28, 2009. It has been of great pleasure to have worked with you all those years. You have always responded to our needs on a timely manner. I deeply appreciate all the help you have extended us.
Again, thank you for everything and to your whole staff (Team 4)--truly a great team.
To: Michael DeShazo (Grant & Contract Accounting)
From: Erik Lee, formerly of Electrical Engineering
Hi Michael,
Thank you for the speedy help and follow-up. I copied Tami to let her know that I am extremely impressed with your professionalism and thoroughness on short-notice and without delay.
Thanks!
To: Lily Gebrenegus, Amy Liu and Ted Mordhorst (Grant & Contract Accounting)
From: Wendy Star Smith, MBA, Administrator, Center on Materials and Devises for Information Technology Research
Re: Grant and Contract Fiscal Administration 1 class
I just wanted to say THANKS for the great class - you three did a fantastic job - I think it's one of the best UW classes I've taken so far.
Below are comments from the August 2008 Payroll Customer Service Survey sent to payroll coordinators across campus regarding the Payroll Office.
Question 10: In what way has Payroll exceeded your expectations?
If the contact I make doesn’t have an answer, rather than guessing, they call me back with the right answer. I never have to worry that the answer is incorrect or half-accurate. They are a quality team.
From my experience working with other central departments and listening to my co-workers experiences with central departments that I don’t work with, I feel that Payroll is the most competent and customer service department on campus – period.
Given the multitudes that are paid at the University and the complexity of the Payroll system, I applaud the payroll employee’s abilities to give such courteous attention.
Improved in services from the past and with a friendly attitude.
In all ways listed above – they are courteous, very helpful, and very informative.
Inquires are being processed in a timely manner with high degree of customer service.
Payroll staff have always been courteous and I appreciate they accept my questions without making me feel bad for not knowing how to do something.
Staff is knowledgeable and friendly. They are always willing to help with my crazy questions.
The Payroll employees are very knowledgeable about a payroll system that is difficult and sometimes makes no sense. They know how to work the system to get the job done.
The payroll team is helpful in every way; they are able to answer all of my questions. They are great people!
They are able to understand me, even when I’m unfamiliar with the processes and may not be explaining my problem in the best way.
They are the benchmark to which all other service departments should aspire. They are prompt, accurate, and friendly. They are constantly involved in process improvement projects.
Question 12: If there are any other comments or suggestions you care to share, please add them below.
Do you have a job opening in the Payroll Office? With the kind of top notch quality care Payroll staff possesses, I will be proud to be part of UW main payroll office.
I have a great time talking to everyone in Payroll. Over the years, you feel like a family. Most importantly, they have been a great source for information, and help.
I rate the Payroll Office as the #1 central office on campus. More departments should strive to work as effectively and efficiently.
I say this each time I’m asked: I cannot believe how much work such a small office is able to do. You are great!
