RQT/Awards

RQT Roundup

by Kyra Worrell

The Recognition Quality Team (RQT) has been keeping quite busy. Last fall, Financial Management continued to recognize peers with 22 BRAVOs, 152 Recognition Treat Certificates, 2 Expresses, a TOPS Award, and 3 QSTEP Awards! In addition, the RQT also hosted our quarterly Person-to-Person Gathering where the attendees tried out a new game that showed Financial Management’s competitive side. Here are the details from last quarter:

TOPS Awards

Pramilla Chand and Alvin Chau in the Account Payables received a TOPS award on December 14, 2005 for a long-term improvement and cost/time savings. Pramilla and Alvin have worked really hard to make the ATA (Authority to Adjust) process more efficient and less time consuming. Pramilla and Alvin give us a great example of QI process improvement: planned, tested, reviewed then implemented. As a result of this process, the ATA team has reduced the 1.5 of people’s work time to 1/3 of 1 employee’s workload.

Bravo

Twenty-two Bravos have been awarded.

Express Awards

• RAA—GCA Reorganization Training
• SFS—Outstanding Teamwork, Fall quarter opening

Quality Staff Exceptional Performance (QSTEP) Awards

Katrina Day

Katrina was nominated for being "Committed" and "Collaborative". She is enthusiastic, responsible, participative and cooperative. For anyone who has worked with Katrina, it should come as no surprise that she is viewed by peers, managers, customers and staff alike as exhibiting these qualities in everything she does. Katrina "always accepts challenges by learning new things and applying what she has learned to her current job," and she "exudes confidence, and backs up that confidence by consistently producing quality work." Congratulations, Katrina!

Sam Castro

On Oct 21st 2005, Sam Castro of the Payroll Office received a QSTEP award recognizing him for the staff quality “Committed.” Among the many “Committed” behaviors Sam demonstrates are his commitment to process improvement and preventative actions, taking initiative to increase knowledge and abilities, and developing effective relationships with customers and coworkers. One of Sam’s colleagues commented that “Sam is so good at his job and so committed to excellence that we in the Payroll Office tend to take it for granted. This award is an attempt to correct that.” Congratulations, Sam!

Yee Lam

Yee Lam of Payroll received a QSTEP Award on November 15, 2005. She received the award recognizing her for all four staff qualities: Committed, Collaborative, Trusting and Trusting of Others. She consistently demonstrates her commitment to getting the job done and is always willing to lend a helping hand to her coworkers. She takes the initiative to increase knowledge and abilities and builds effective relationships with customers and coworkers. She is seen by her coworkers as always positive, knowledgeable, patient, understanding and “the epitome of dependable.” Congratulations, Yee!

Upcoming Person-to-Person Gathering:

March 29th, 2006—Lunch