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Vol 6, No 3 • Quality Improvement in Financial Management at the University of Washington • Autumn 2007
mind meld

Imagine two shimmering state-of-the-art spacecraft soaring through time and space. Each spacecraft contains the best of everything and each crew is very proud of their vessel. Both vessels venture forth seeking the stars and all that is good.

This is an analogy of what the individual recognition programs were like within Purchasing and Financial Management. Each program sought to honor all good workers within their respective organizations. Each program provided a variety of ways to recognize staff members for contributing to their workplace in a positive way both formally and informally.

So, what do you do when both of these outstanding programs meet up? You combine the best of each one to construct a super starship, the Pride of the Fleet! Both crews jumped into their space boots and worked towards one purpose: to create something that combined the best from each program and provided additional ways for staff to recognize one another. The way these two crews worked together would make even Star Fleet Command smile!

Here is how the “mind meld” went: The Purchasing and Stores recognition team (DeAnn Wells, Chris Payne, Suzanne Knoblet, Carolyn Drebert, Susan Lowney, Debbie Carter and Trudy Still) and the members of the FM recognition team met to “beam up” the two programs. Financial Management recognition program had The Outstanding Performance Salute (TOPS). The TOPS was replaced by the STAR Award. (STAR stands for Successfully Taking Another Route, e.g. to assist a client or streamline a work process; not to be confused with taking another route into the Andromeda galaxy, which can be very dangerous, but that is another story…).

Prior to the mind meld, both Purchasing and FM had their own separate versions of a Team Spirit Award, so guess what? A single, unified TEAM SPIRIT award emerged. And finally, Purchasing had a SPIRIT award that included awards such as a key chain, a money clip, a business card holder and a fancy-schmancy pen. Some Purchasing folk may feel sad to see the SPIRIT award has gone away, but the selection of gift items are still available to recipients of the current BRAVO award. All these awards were incorporated and given “active duty” into the new Financial Management recognition program. It was a win-win for everyone!

What’s new and exciting for the RQT this year? The Husky Card has been added as an option for the Recognition Treat ($3) and Bravo Award ($10). FM employees can now use their Husky card at any Housing & Food Service cafeteria, at coffee shops on campus and at selected shops on the “Ave”. The RQT developed its own team logo and created a very nice card to be used with the CARE award. The current FM RQT (Anne Lawson, Joyce Halwas, Maria Bayya, Elisa Bondoc, Gwen Darden, Andrea Edmon, Laura Hightower, Susan Malysiak, Sophia Meyering and Susan Powell) are hard at work implementing ongoing improvements to further encourage all FM personnel to show appreciation towards one another.

So, the next time someone does something nice, or goes the extra mile, or thinks of a way to improve the jet thrusters, please recognize them for their initiative and efforts. All of us will definitely “live long and prosper” if we make good use of our new and improved recognition program. Beam up something good for someone who deserves it- it doesn’t get much better! Spock out.

rqt awards

The 2007-2008 Recognition Quality Team (RQT) is in full swing and Financial Management has definitely been keeping this new team busy!  Since July, FM has recognized peers by awarding a QSTEP, a STAR, 587 Recognition Treats and 142 Bravos. But that’s not all!!  The RQT also hosted four Team Spirits, a Person to Person Gathering, and of course, the Annual Summer Event at the Physics-Astronomy courtyard on September 6th.  Way to keep recognizing, FM!

QSTEP Award:

Lisa Edlin from Treasury was presented with a QSTEP Award on August 7, 2007 at Roosevelt Commons for being Committed and Trusting of Others. Among many great qualities, Lisa is described by her peers as being motivated, proactive, creative and hard working. She encourages, recognizes and supports the contributions of others as well as offers her time, energy and ideas to reach common goals. She builds effective relationships with customers, coworkers and process partners. She is courteous and values others’ unique abilities. Lisa is a great example of what we should all strive to emulate! Great job, Lisa!

STAR Award:

The ICON Scanning Team was presented with a STAR (Successfully Taking Another Route) Award on November 8, 2007 in Schmitz Hall. The team members being recognized include Rose Holbrooks (Student Fiscal Services), Michael Farris (formally of Student Fiscal Services), Rachel Reichert (Student Fiscal Services), Scott Schafer (formerly of Student Fiscal Services), Sandie Rosko (Student Fiscal Services), William (Bill) Swann (Computing and Communications), Tom Phillips (Financial Services), Jeff Peterson (Student Fiscal Services) and Lisa Jones (Computing and Communications). This team took an outdated and inefficient homegrown system that was difficult to use and unsupported by maintenance and service and developed a new and robust system that was more efficient, streamlined and reliable. With more readily accessible information and records, this new system provides quicker turnaround time and improves and enhances customer service. Way to go, team!

Recognition Rewards:

The winners of the quarterly Recognition Rewards drawing are:

Jerrica Kallio, Decision Support Center (2006-2007 4th quarter)

and

Vincent Lau, Grant and Contract Accounting (2007-2008 1st quarter)

Thank you for saying thank you!