Results of 17 Choices
Prepared for: Karen Long, Karen Russell, & AP Customer Service Team
Prepared by: Thomas Phillips
File: H:\Tom's Projects\APCustomerSerivce\FinalReport2.xls			Number of Respondants
			1	2	3	4	5
			First Choice	Second Choice	Third Choice	Import - Not Top 3	Not Import	TOTAL	MEAN
No		Choices	First Choice	Second Choice	Third Choice	Import - Not Top 3	Not Import	TOTAL	MEAN


1		Eliminate need for UW customers to shuttle between AP and Purchasing for resolution of payment problems.	34	16	17	124	48	239	3.57
2		Send RIP notices and correction memos electronically.	18	11	13	113	76	231	3.94
3		Ensure that all AP staff give correct and consistent answers to our questions.	49	23	22	131	9	234	3.12
4		Contact AP customers on all invoice discrepancies and other problem transactions as soon as discovered.	42	41	14	119	19	235	3.14
5		Reduce errors in payment processing.	26	14	9	149	22	220	3.58
6		Resolve the missing document problem (invoices, check requests, credit memos).	52	22	24	113	21	232	3.12
7		Speed up reimbursements (of out of pocket expenses) to individuals by check request.	22	19	10	123	56	230	3.75
8		Reduce the number of forms for AP processes and provide clear instructions on what is required to complete them.	29	17	17	141	32	236	3.55
9		Improve Website information so that instructions and explanations are correct, clear, concise and easy to find.	37	23	20	132	23	235	3.34
10		Clarify processes for paying non-resident aliens; organize consistent information on the many NRA payment situations in one website	18	14	12	100	87	231	3.97
11		Provide periodic training on AP processes for new and current AP customers.	20	14	11	140	49	234	3.79
12		Provide standard guidelines/best practices for UW customers to use in establishing unit level controls and protocols.	21	18	10	144	42	235	3.71
13		Make payment status of all invoices and check requests easily available to requesting units	31	27	29	147	9	243	3.31
14		Provide more information in PAS about why invoices are not paid.	24	25	11	144	23	227	3.52
15		Provide an online site where the status of any type of AP payment (invoice, check request, credit memo etc) can be checked by UW customers.	58	43	33	98	14	246	2.87
16		Replace PAS with an integrated purchasing/payables system	80	16	17	97	35	245	2.96
17		Provide access to purchasing/invoice information through My Financial Desktop	43	24	23	110	38	238	3.32