| Results of 17 Choices | ||||||||
| Sorted by Top 3 Choices | ||||||||
| Prepared for: Karen Long, Karen Russell, & AP Customer Service Team | ||||||||
| Prepared by: Thomas Phillips | ||||||||
| File: H:\Tom's Projects\APCustomerSerivce\FinalReport2.xls | ||||||||
| Percent of Respondents | ||||||||
| Top 3 | Important | Not Important | Total | |||||
| No | Choices | |||||||
| 15 | Provide an online site where the status of any type of AP payment (invoice, check request, credit memo etc) can be checked by UW customers. | 54% | 40% | 6% | 100% | |||
| 16 | Replace PAS with an integrated purchasing/payables system | 46% | 40% | 14% | 100% | |||
| 6 | Resolve the missing document problem (invoices, check requests, credit memos). | 42% | 49% | 9% | 100% | |||
| 4 | Contact AP customers on all invoice discrepancies and other problem transactions as soon as discovered. | 41% | 51% | 8% | 100% | |||
| 3 | Ensure that all AP staff give correct and consistent answers to our questions. | 40% | 56% | 4% | 100% | |||
| 17 | Provide access to purchasing/invoice information through My Financial Desktop | 38% | 46% | 16% | 100% | |||
| 13 | Make payment status of all invoices and check requests easily available to requesting units | 36% | 60% | 4% | 100% | |||
| 9 | Improve Website information so that instructions and explanations are correct, clear, concise and easy to find. | 34% | 56% | 10% | 100% | |||
| 1 | Eliminate need for UW customers to shuttle between AP and Purchasing for resolution of payment problems. | 28% | 52% | 20% | 100% | |||
| 8 | Reduce the number of forms for AP processes and provide clear instructions on what is required to complete them. | 27% | 60% | 14% | 100% | |||
| 14 | Provide more information in PAS about why invoices are not paid. | 26% | 63% | 10% | 100% | |||
| 5 | Reduce errors in payment processing. | 22% | 68% | 10% | 100% | |||
| 7 | Speed up reimbursements (of out of pocket expenses) to individuals by check request. | 22% | 53% | 24% | 100% | |||
| 12 | Provide standard guidelines/best practices for UW customers to use in establishing unit level controls and protocols. | 21% | 61% | 18% | 100% | |||
| 11 | Provide periodic training on AP processes for new and current AP customers. | 19% | 60% | 21% | 100% | |||
| 10 | Clarify processes for paying non-resident aliens; organize consistent information on the many NRA payment situations in one website | 19% | 43% | 38% | 100% | |||
| 2 | Send RIP notices and correction memos electronically. | 18% | 49% | 33% | 100% | |||