Impact of ODIN in SLO

Improvements visible to customers

• More timely response to borrower inquiries
  • No response delays due to "lost" files
  • Minimal system down time
  • Files available to multiple users simultaneously
  • Documents easy to find through TOC
• Unplanned benefits - improved service, convenience and cycle time for Direct Loan borrowers
• Staffing - reassignment to handle customer service and specialized forms processing