Experiencing inaccessible IT? Please let us know.
If you experience a barrier that affects your ability to access UW websites, videos, on-line forms, or other IT, please contact us using either of the following methods:
- Send a detailed message to help@uw.edu – this will be routed to a relevant team who can best address your needs, and status be tracked through our online ticketing system.
- Submit the Accessibility Consulting Request Form – this requires a UW NetID; the form you submit is automatically routed to the IT Accessibility Team within UW-IT Accessible Technology Services (ATS).
Need help ensuring your IT is accessible?
UW-IT ATS provides services that can help you with accessibility of your websites, software, digital documents, videos, online courses, and other technologies. Please select the best option from among the following ATS services, and follow the link to submit a help request. All ATS services are for the UW community only, and require a UW NetID. For general inquiries from outside the UW, please send a detailed message to help@uw.edu.
Digital Accessibility Consulting
Examples of our consulting services include:
- Evaluating websites and application for accessibility.
- Providing assistance to help units get started with a digital accessibility strategy.
- Reviewing vendors’ Accessibility Conformance Reports as part of the IT procurement process.
- Delivering presentations, workshops and customized training for groups.
- Answering questions related to all aspects of digital accessibility.
To request this service, please submit an Accessibility Consulting Request (requires a UW NetID).
Digital Document Remediation
Accessible Technology Services (ATS) will remediate a limited number of digital documents (e.g., PDF, PowerPoint, Word) without charge through a service supported by UW-IT. Individuals, departments, and other units at the UW are encouraged to apply to remediate highly-visible, high-impact, multiple use, and/or strategic documents. Examples include:
- Digital documents available to the public on a high-use website
- Digital documents that will be used multiple times in a course
- Digital documents developed by several faculty members to be used in several different classes
To apply for this service, please complete the Digital Document Remediation Application (requires a UW NetID).
NOTE: If documents are required for students who have a documented print disability (e.g., students with specific learning disabilities or visual disabilities), please contact Disability Resources for Students (DRS). DRS provides free remediation services for individual student accommodations.
Captioning and/or Audio Description
ATS will caption a limited number of UW videos without charge through a service supported by UW-IT. Individuals, departments, and other units at the UW are encouraged to apply for funding to caption highly-visible, high-impact, multiple-use, and/or strategic videos. Examples include:
- Videos available to the public on a high-use website
- Videos that will be used multiple times in a course
- Videos developed by several faculty members to be used in several different classes
Audio description is also available through this service.
To apply for this service, please complete the Captioning and Audio Description Service Application (requires a UW NetID).
NOTE: This service does not accept applications for video remediation as an accommodation for individual students with disabilities. For individual accommodation, please contact Disability Resources for Students (DRS).
Braille Embossing
ATS can convert UW materials from Microsoft Word into paper braille format. Tactile graphics production is provided in some circumstances. Any UW units requiring braille for faculty, staff, or visitors may request materials from this service.
For additional information and to request this service, please complete a Braille Embossing Request (requires a UW NetID).
Other accessibility resources
For information about accessibility accommodations for students, employees, or visitors; accessible parking and facilities information; and other resources related to disability and accessibility, please visit the Accessibility at UW website.