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Vol 7, No 1 • Quality Improvement in Financial Management at the University of Washington • Winter/Spring 2008 |
To: Keli Johnson (Accounts Payable), Claudia Christensen (Purchasing), Dawn R Lake (Purchasing) Thanks to everyone- I really appreciate everyone's help with this.......You guys really got me out of a pinch! I owe you.... To: Christa Woodhull (Payroll) You are wonderful!!! I knew you will help us out to solve this problem. I just wanted to say thanks again for helping us with the on-line time sheet, (emails) and being so patient, you have great attitude, keep it up!! Thanks. To: John Watkins (Purchasing) John, Thanks again for expediting this order for us at APL. As you can see, you made some very happy clients! Alex, I am including you so you can see what a great job John did for us. To: Lily Gebrenegus and Team 3 (Grant & Contract Accounting) Dear Lily, I wish that I could claim responsibility for sending the treats; however, they must have come from our central department administration. I'll forward your message to Cynthia Marks. At the same time, please let me add my thanks for all the help you give to ALL of us in Biostatistics, especially our Coordinating Center. We truly could not manage without you! (Kindly share this message with all the members of Team 3.) To: Carla Helm (Purchasing) Hi Carla, I thought you'd like to know that my staff has given you great praise for the way you have handled the ethyl alcohol issue. They have been impressed with your work with the various parties, Liquor Control, etc and working toward an achievable solution. We so seldom hear the "good news" that deserve a pat on the back...I wanted to make sure you knew your praises were being sung. Thank you for moving this so well! To: Ginny Montgomery Just to let you know how much I appreciated Farida's help in reissuing a paycheck for me this morning. I was really freaking out, but thanks to Farida she helped me very quickly. Bottom Line - Payroll staff people are the best! To: Bev Richards (Purchasing) Bev, That is so kind of you. I can't tell you how much your patience and generosity of spirit mean to me, especially as I try to learn the ropes. I am very fortunate that you are a University employee!!! To: Joanne Matson (Treasury) Dear Joanne, I am writing to thank you for the amazing job you did on the items for the February 21, Board of Regents meeting. You did a fabulous job! You kept me well informed as we moved closer to the deadline, the items were formatted perfectly, and e-mailed separately, which is more helpful than you could imagine. I couldn't be more pleased. Thank you!!! You Rock! To: Kelly Sales (Grant & Contract Accounting) Kelly, Thank you so much for your willingness and efficiency in communicating with the sponsor to complete the report as well as your effort in turning around the report in a timely manner. We recognize the hard and often unrecognized work you do and appreciate your professionalism and efficiency. Thanks! To: Christa Woodhull Hi Christa, I wanted to share with you how impressed I was with Clarity and Cheryl's presentation at our research coordinators mtg last Thursday. They were very patient and focused on what our needs were as a department. I'm amazed they still have as much enthusiasm and poise after giving this presentation probably 100 times! This personal visit seemed to make the difference for some supervisors to be accepting of the new timesheet. Furthermore, both Cheryl and Clarity have been very responsive to our employees' questions and worked to find We are lucky to have them at UW! To: Heather Norberg Stewart Hi Heather, I would like to express my gratitude in regards to Shawna. While Shawna is always helpful, I had a situation last night. I had an employee who for a week was trying to get SSN updated so that we could enter his retirement plan choices. It had been a challenge for him as payroll coordinator was not forwarding his ssn. I finally got it around 4:38 last night. The last night of payroll and I’m sure with end of year Shawna had more things to do then to stop what she was doing to help me get the employees ssn in HEPPS. My gratitude is for her stopping her own work and time schedule to enter the ssn. She did not have to do this and I would like you to know that is was very much appreciated. To: Megan Dennis (Payroll) Hi Megan- I just looked over my check register and Gerald Cormick looks perfect!! I know it was a headache with all the retropay and budget changes but I wanted to thank you for getting him straightened out and taken care of. To: Frannie Gladney (Student Fiscal Services) Hi Frannie, I would like you to thank you for your exemplary service throughout our interactions. My financial aid situation has been very frustrating and stressful, only adding onto the difficulties I have had which led to my problems in the 2006-2007 academic year. Your assistance has been vital in me getting back on my feet, completing the requirements for my CSE degree, and moving on in a productive direction. Most importantly, you have conveyed that you sincerely care about my troubles through both your actions and attitude, which seems to be an exception in the financial world. This has not only been of benefit to myself, but has also helped the university since your flexibility allowed me to get to the point where I could pay off my dept to the UW. Thanks again for everything. To: Frannie Gladney (Student Fiscal Services) Hi Frannie, Thank you for all of your help! My experience with you was great. You were very professional and understanding, and my questions and concerns were addressed promptly. Thank you for everything! :) To: Christa Woodhull, Sam Castro, Cheryl Manekia, Clarity Wolff (Payroll) From: Kathryn Speranza, Global Health Subject: PERM Detail for Connie Celum Hi Christa, I also wanted to thank you for all you help during this difficult time trying to learn this new job and to find my way in this new and growing department. Everyone in payroll has been so nice and so helpful especially you Cheryl, Sam and Clarity. I learned a lot about payroll that I did not need to know in my former position. To: Sam Castro, Megan Dennis, Farida Ablang (Payroll) You guys are absolutely positively the sweetest people on the planetary plane of existence. You almost made me cry you are so sweet and supportive. Honestly I cannot tell you how much better your note made me feel, I have copied Quan as you know she is my approver. We have both been so concerned, and you guys are just too good to us to be so understanding and supportive. We really really do appreciate the EXCELLENT above board service and support that we get from you. We could never do what we do without you guys, truly we could not. And I will see you too tomorrow morning, I will very happily trade you some treats for a colossal mound of W2s :) To: Shawna Litterski (Payroll) Shawna, We really appreciate you as a great partner and friend. To: Team 3 Yu-Chan Chao, Karen Schmidt, Lily Gebrenegus, Marisa Honig, Keith Hi Team 3! I just spoke with Dvorah about some old Dept. of Edu. budgets and she wanted me to tell you that you all are doing a wonderful job and she's very pleased with the customer support you provide and really happy that her department is a team 3 customer. She said a lot of nice things about you. Good job! To: Kelly Sales (Grant & Contract Accounting) Kelly, Thank you so much for your willingness and efficiency in communicating with the sponsor to complete the report as well as your effort in turning around the report in a timely manner. We recognize the hard and often unrecognized work you do and appreciate your professionalism and efficiency. Thanks! To: Mike Fleming (Payroll) From: Mike Winans, School of Social Work Subject: Budget 80-0665 Fixed! Mike, you fixed the job class issue with budget 80-0665 that has been a continuing problem for me and GCA for nearly 2 years. I can't thank you enough, and GCA will be so pleased to be able to close out the budget. This made my week! Thanks a million! To: Christa Woodhull (Payroll) Christa, We'd all like to say Thank you for coming out and giving us a nice overview training and for being quite available to help us (past, present and future) with any issues. We appreciate the effort you and your team make to help us navigate the on-line systems. To: Steve Kennard (Real Estate), Jeanette Henderson (Real Estate), David Carr Steve, et al. I'd just like to express my appreciation for the considerate way you've handled this situation, your partnership as we build a shared vision for the future, and the flexibility you've built in to the agreement that allows us to pursue that future when the time is right. Your team, and the REO in general, are a real class act. Many thanks. To: Lina Nguyen and Team 4 Members (Grant & Contract Accounting) Lina, Thank you so very much. You are helping so much and I am very grateful. I will definitely try to keep up and not let this back log happen again. Again, please thank everyone on team 4 at GCA. I only hope my supervisor appreciates the hard work everyone at GCA is doing to resolve this backlog. Again, thank you and everyone in team 4. To: Ron Oestreich, Rada Bounyarith (Real Estate) It was a long and difficult process to renew our lease at Park 140. Ron (Oestreich) and Rada (Bounyarith) were extremely helpful and patient with our laborious decision process. In the end, a better rental rate was negotiated than expected. Extra kudos to Rada for advising us on color schemes and picking out accent colors. The suite looks great! To: Stepanka Ruzickova (Grant & Contract Accounting) Stepanka has been extremely helpful. She really dug into our budget issues and has resolved them one by one. I am very grateful that she's working on our budgets. To: Frannie Gladney (Student Fiscal Services) Hello Frannie, It was exceptional how you handled my resolution of the overpayment of my financial aid account. I couldn't have asked for anyone better than you to handle my situation because you were on top of things and everything went smoothly because of you undivided attention in resolving my issue in a timely manner. Thank You very much for working with me in resolving my situation. Thank You once again!!! :) To: New Directions Newsletter Team Comments: This is probably the best newsletter I have ever seen on a UW website! Excellent - and in the spirit of excellence: when you select the RQT/Awards screen, there is an extra "t" in the "New Directions" link in the upper right-hand corner of the screen. I especially liked the music links - how utterly entertaining. To: Chris Malins (Treasury), Erick Winger (Financial Accounting) and Team Members I just wanted to take a moment to thank all of you, on behalf of myself (in my ex-EVP role) and Provost Wise, for going that extra mile, and doing the heavy lifting -- often an lightening speed -- to help us put together a very strong accreditation document. Our site visitors time and again praised the document for its comprehensiveness, and that was largely due to your strong efforts... I deeply appreciate your understanding, your responsiveness, and your unflagging effort and good humor. This was truly a group effort, with you at the center. We did it. And, we did it with style! What a team! ... Subject: Feedback on the Global Support Website The GS website is fabulous. In fact, just recently following our weekly staff meeting we had a little session together on the GS site, so everyone could see what's available and how easy it is to maneuver around. Everyone was very impressed. One of us has used the NRA payment checklist as a model to create her own checklist for reimbursing a NRA in town for lodging and food per diem. So our only feedback is gratitude! To: Diane Cooley, Kyra Worrel, Alan Shankle, Norm Englund, Arlene Lalas (Student Fiscal Services) And the winner is...... Financial Management's own STUDENT FISCAL SERVICES Please join me in congratulating Diane Cooley, Kyra Worrell, Alan Shankle, Norm Englund, and Arlene Lalas for their winning entry in this campus-wide competition. Although the website isn't showing the winner yet, they were notified of their victory late yesterday and it is to be posted/announced today. Here is the link if any of you missed it. Their entry is titled "Timmy's Excellent Adventure With Help From Student Fiscal Services Outreach." Congratulations to the Student Fiscal Services team!! To: Jerrica Kallio and MyFinancial.desktop Team (Decision Support Center) Thank you for finding the simple solution to our giant problem. Andrew is straight away writing the new query to include the PCA original codes. You and your team have proved excellent problem solvers. I owe you one. To: Denise Grizzell (Purchasing) I just wanted to stop by and say thank you for the wonderful work you do on a daily basis for me and our team! You help us run like a well oiled machine, even in your most busiest of times. Keep up the great work and thanks again! To: Danel Phelps (Grant & Contract Accounting) Now I remember, I requested this done early due to the final TRANSPASU for the continuation budgets. Just so you know that you have been great in closing out my budgets and I really appreciate your timely and accurate work. Thanks again. To: GCA Team 3 I wanted to take an opportunity to thank you and your entire team for all of the excellent assistance I have been provided. Too often one only takes the time to voice a complaint. I want to tell you something you already know, but from the recipient point of view, I think all of you comprise one of the best, if not *the* best, teams in GCA. Your assistance is always prompt, thorough, and very courteous--even when it takes a little longer to get something through my thick head! :))). To: Heather Norberg Stewart (Payroll) Thanks so much, Heather, for your phone call and this very clear email. They're both much To: Farida Ablang Hi Farida, I am taking this time out to let you know how much I appreciate working with Megan. The turn around for me to get checks for two (2) of OMA's staff was amazing. (I think it may have taken less than an hour.) Megan is a reflection of how you work; thank you. To: Megan Dennis & Payroll Staff Hi, Heather -- I wanted to let you know that you and your staff are doing an outstanding job. Megan was able to prepare a re-issued paycheck in very short order, and she did so with efficiency and cheerfulness. Here's a hats off to you and your capable staff! To: Cindy Gregovich & Payroll Staff Hello Cindy, We received a call from the administrator of the intensive care units at UWMC who let us know that one of the unit nurses had received a request for records involving a staff person. Based on the records requested, this unit nurse contacted Payroll directly and was told by your staff to submit this as a public records request via our office. We would simply like to thank you and your staff for directing UW staff to our office with such requests. It's good to know you and your staff are helping us make sure the UW is in compliance with the Public Disclosure Act of Washington State. To: Farida Ablang (Payroll) Farida, I believe that that you are the best source of procedures/processes in the entire University. Your help and diligence is always appreciated. |
