Kudos
Compiled by Kyra Worrell and Neal Burton
To: Ann Anderson
From: Sandra H. Lier, Associate Vice President for Business Services
I just want to thank you for Ann Anderson's participation in emergency planning. There has been much progress since Ann has been involved.
To: Ann Anderson
From: Mary Fran Joseph
I find the Financial Mgmt Newsletter to be a great mode of communication. It provides information succinctly and directs us to appropriate WEB sites if we want to read all of the information. I send this out to our Medical School Administrators and Dean's Office staff. I have often referenced your newsletter when citing examples of good communication tools. Thank you for putting the time and effort into keeping us updated.
To: Ann Sarna, Treasury
From: V’Ella Warren
How nice to see this gift coming our way! And, it is great to see you playing a direct role in fund-raising. Good job!
To: Ann Sarna
From: Kerri Everly, Program Manager, UW Combined Fund Drive
Congratulations! You have been awarded Outstanding CFD Coordinator by the King County CFD Steering Committee. Thank you for your excellent work on the 2005 UW CFD campaign.
To: Chris Malins, Treasury
From: Leann Dawson
Thanks - honestly you have the best customer service and this is great timing for a presentation Paul is making at the FC next week.
To: Chris Malins, Treasury
From: Weldon Ihrig
Way to go in continuing to provide quality client services. Your efforts are appreciated.
To: Cindy Gregovich, Payroll
From: Ann Anderson Asst Vice President and Controller
Nice job and recognition, particularly from Mike!
To: Cindy Gregovich, Payroll
From: Peter Kelley, Assistant Editor University Week
This note is to express my thanks to Payroll for very, very quick work today. I changed my direct deposit account recently, which caused me to have a paper check on Friday. But it didn't arrive, and I was off that day. I just noticed this morning that I had no check. Our payroll coordinator called it in, and lo and behold, by 1 p.m. there was a replacement check waiting for me at Payroll. And for this I say THANK YOU!! Nicely done!
To: David Wright, Financial Services
From: Laurie Hunt, Client Support & Technology Manager University Stores
Mike (Byrant) has agreed to give eProcurement a try. I will be calling …on Monday to set up a meeting so that Stan and I can demonstrate the new features of eProcurement and set up the timeline for going live. David, I would like to thank you for working with us on this issue. Building a partnership between our two teams is essential to serving the campus and this is a great example.
To: Douglas Breckel, Chris Malins (Treasury)
From: Harlan Patterson, Mark Emmert
Harlan Patterson: All, note the president's comment below - which I share - you are all
doing a great job.
Mark Emmert: By the way, you and your team did a terrific job on this - so far, so good.
To: Doug Breckel, Chris Malins
From: Weldon Ihrig, Phyllis Wise Provost and Vice President for Academic Affairs,
Weldon: I wanted you all to hear the positive comments from Mark and Phyllis as well as add my thanks for your and your colleague’s great work so far on Safeco.
Phyllis: Ditto on Mark's compliment (See comment from Mark Emmert above), It was wonderful to listen to the conversation yesterday. Regents questions were sophisticated and important and you had all the answers. What a team! You were all great. Hope that you will pass the word to all you folks who were present and who worked behind the scenes that I was awed and learned a lot. We really do need to get this building. I am sure you have positioned us optimally.
To: Erin Courtney (Financial Accounting/Equipment Inventory)
From: Zenaida Shattuck, Audit Manager, Internal Audit Department
I think congratulations are in order. I told Erin this is the shortest visit I can remember. From Ann Anderson, re: kudo: WOW!!! This is really something! I understand C.C. was very pleased with the advance reports you prepared for her and it obviously contributed to the short stay today. Good work and my thanks!
To: Financial Desktop team
From: Dave Asher, Director of Finance and Planning, Educational Outreach
Thank you, Financial Desktop Team! To all those that have contributed to the development and improvement of Financial Desktop, you have done your service to this corner of humanity extraordinarily well! You have provided the foundation for fiscal services interface that will serve us for decades to come. Thank you. Thank you. Thank you!
To: GCA Team 1 (Mena Nguyen, Dee Anne Neal, Zia Uddin, Jay Chen, Amy Liu)
From: Donald Kunz, Budget Analyst, Division of Oncology
Mena, thank you ever so much!! I am so fortunate to work with such a great team!! I really enjoy working with you and Dee, Zia, Jay, and Amy. As an example, recently Zia and Dee dropped everything to help me on two separate matters and it was really appreciated.
To: GCA Team 5 (Monique Bradley, Kiet Tran, Alice Bukengolts, Sophy Xu)
From: Beverly Anderson, Administrator, UW College of Forest Resources
Thank you so much! I appreciate your tremendous responsiveness. It’s great to be on your team.
To: Teresa Vu, Juinette Schrijn, Christa Woodhull, Sadiq Lew (Payroll)
From: Mark Ondrake ,Budget/Fiscal Analyst, Otolaryngology
Ms. Vu and Ms. Schrijn did a fine job on my recent, urgent Opus question. You have a superb team, and they really help us when needed. In addition, even though Sadiq and Christa are gone today, they gave very thorough extended absence phone greetings to direct me to their back-ups. In summary keep up the good work, enjoy the weekend, no reply needed.
To: V'Ella Warren
From: Weldon Ihrig (in response to the above Kudo)
That is a great focus on the need for consistency in customer service--the little things that make people feel good and the message is a great way to do that.
To: Heather Norberg Stewart (Payroll)
From: Chuck Reinsch , Computing & Communications, Business & Finance
Thank you very much! This will help us a lot.
To: Jeff Follman
From: William Ferris, Executive Director of Administration, Office of the Executive Vice President
Congratulations! That’s impressive. Good for you and Good for the University of Washington! (regarding Jeff Follman being asked to join the project group of the NACUBO Accounting Principles Council (APC) that is working on the Financial Reporting Inconsistencies project.)
To: Jeff Follman
From: Lee Huntsman
Re: LSDF admin services agreement
Thank you! Alden will come prepared to give you snapshot of where we are in building our organization and how we expect it to unfold.
To: Joanne Matson (Treasury)
From: William Ferris, Executive Director of Administration, Office of the Executive Vice President
Thank you so much for "loaning" us the assistance of Joanne Matson last Friday. She was great! As you know both Nancy & Lionel were out of the office at the same time, and it was important we had a reliable presence in the office to cover certain critical calls and ensure appropriate forwarding to Weldon. Her sense of professionalism and experience in dealing with high profile callers (like Jeff Brotman) instilled us all with a great deal of confidence. I'm not sure if we're going to let Nancy take any more time off, but if we do, we may call upon your/her generosity once again. (sent to V’Ella Warren)
To: Karen Long, Alison M. Stevens
From: Ann Anderson
You may have heard (and it may not be for public consumption) but they WON the Distinguished Staff Award!!! I'm not certain it's public knowledge yet, but I wanted you to know and wanted to thank you so much for your letters of supporting the nomination. Ali and Karen are simply tickled pink and every other color of the rainbow!!
This is just wonderful recognition of the program and more specifically, for Karen and Ali!!! Thanks again! I'm so excited I can hardly stand it!!!
To: Karen Long
From: Bill Gates Sr.
Miss Long,
I am told by Carol Fyall at Costco that you got together the data on purchases from Costco during 2005 for our Public Disclosure filing. This is very helpful and I am sure Dan and Jeff Brotman appreciate it as much as I do. Many thanks.
To: Karen Long , Carla Helm, Lynn Beck, ,Mike Purdy, Michael Verchot
From: Sandra Lier, Associate Vice President, Business Services Division
Thank you, Kudos on your good work on starting up the Business Diversity Program! It will serve as a vital link between the UW and the business community.
To: Kiet Tran (GCA)
From: Marivic Jimenez, Research Administrator University of Washington,College of Forest Resources; and Lisa Shipley
Marivic: Thank you all!
Lisa: Thank you thank you!!! You have made my life so much easier.
To: Keith Ferguson (Treasury) and Treasury Office
From: Jeff Brotman, Board of Regents and Costco
Congratulations to all who participated in this fine result. We ask only for a repeat!
To: Kristin Findley, GCA
From: Amy Gonzalez, Huron consultant
Just a few small words to say that Kristin did an excellent job in helping us manage our workload at UW. She was always patient and willing to assist us with a smile on her face. Her door was always open despite the challenges that we encountered at times. She should be definitely commended in her role!
To: Kyra Worrell, Heidi Anderson, SFS
From: Weldon Ihrig
Congratulations to you and Heidi upon receiving Pangaea Awards. It is great that you are winning this year, but more importantly you both have set examples for your colleagues to emulate in the future. (Kyra), I hope that you find your experience in Kenya very rewarding.
To: Kyra Worrell, Diane Cooley, SFS
From: Jean Joichi , Undergraduate Academic Adviser, College of Architecture and Urban Planning, Dept. of Architecture
Last week went by with a whirlwind. I wanted to thank all of you for your participation in our student orientation. Much information was relayed! We appreciate your time and enthusiasm
To Kyra Worrell
From: First Year Programs
Thank you for supporting Spring Quarter transfer students at our banquet. We greatly appreciate your time and knowledge shared in order to welcome new students to UW!
To: Kyra Worrell
From: Peg Chen, Master Adviser’s workshop
Thanks so much for coming to speak at the Master Advisers Workshop! The advisers appreciated learning more about SFS.
To: Lynn Duong, Heather Norberg Stewart (Payroll)
From: Michael R Bryant, C & C
Reiterating Chuck's thank you with my own expression of sincere appreciation for all of the assistance provided us by the two of you and your very prompt response to our needs. Your efforts have indeed helped us a great deal in transitioning our accounting structure to where we need it to be. Thank you!
To: Lynn Duong (Payroll)
From: Danelle Dauron, Finance & Administration, University of Washington, Tacoma
I just wanted to let you know how awesome I think you do in your job. At UWT we have so many various deductions taken for parking, flex pass, etc, but we never have any problems with you processing all the spreadsheets we send you. Thanks so much for your great work! It's great working with you!!
To: Pam Luther (SFS)
From: Nanci L. Murphy, Associate Dean, University of Washington School of Pharmacy
I sent the form with signatures back today. Thank you (as always) for your help! Please let me know if there is anything I can do for you- Although, we have never met in person, I know who to call when I have a particularly difficult question and have always appreciated your wise ounsel.
To: RAA
From: Bill Ferris, Executive Director of Administration, Office of the Executive Vice President
Re: FY 2006 Research Infrastructure Allocation .
Thanks for the kind words. But it's RAA that deserves all the credit - it’s an amazing organization - asked to take on an enormous responsibility and workload, with very little resources. Plus, you've built up a good deal of trust & respect within the Budget Office, making my job a lot easier. Glad I could help in my way.
To: Ruth Johnston
From: Ann Anderson
Re: The POP process
This is a great example of incremental improvement...identifying an improvement, implementing it and looking forward to additional enhancements at the same time! This particular solution will provide additional efficiencies (NSF and related check processing) as well as the obvious reduction in fraud. Good work!!
To: Sandie Rosko (SFS)
From: Janie Martinelli, Sr Manager - Client Service
It's important to me to write you. I have the absolute utmost respect for you. Your intelligence, leadership skills, and successes have been a role model to me. I so much enjoyed our interaction when you placed your trust in GRC to allow us the opportunity to perform the University's collections. Yes, it was a rocky road in the beginning, but your patience & willingness to teach me your expectations were & are appreciated. I certainly hope you have heard these types of Compliments from others you have mentored over the years!! You impacted my life positively & I want to express that to you!! Take care, & have a terrific Easter!
To: Sandie Rosko, Heidi Anderson, Andrew Monusko, Frannie Gladney (SFS)
From: Victoria Corrin, ERS (as told by Ruth Johnston)
When I was at the NACUBO SFS conference I had the opportunity to talk with Victoria, our ERS vendor rep, after I presented my session on Developing Knowledge Workers to the 150 or so who attended. She was complimenting me on the session, but was even more wanting to validate her experiences with you all as knowledge workers. She went on to say the most of her clients take whatever she gives them without question, and that while that was fine, it was simply too easy. She is challenged by us! She loves how you probe, question and really go after concerns that might affect our students or our collections. She likes being held to a high standard; it helps her do a better job and makes her work more interesting. The other side of that is your willingness to research and dig deep. When she has a question for you, insead of saying you don't know or acting like it doesn't matter, she says you all eagerly take on the challenges and work them toward solution. She says we stand well above other clients she works with. I love hearing things like this! It makes me very proud of our collective efforts and yours in particular.
Great job! (Next Quote from Weldon Ihrig in response to this kudo): Wow, that is high praise which is well deserved for the entire team.
To: Scott Davies, Treasury
From: Jeff Brotman , Costco (via Keith Ferguson)
Today, Jeff Brotman said we did a superb job on the call with tight analysis. That is a nice compliment, which you deserve. I am glad the call went well.
To: Tami Sadusky (GCA)
From: Denise Rouleau, Chair, FRA Neighborhood Committee
On behalf of the FRA Neighborhood Committee, I would like to thank both of you for taking the time to be our experts for the ILS session on Wednesday. You both put in a lot of work and I think the session went over well with our members. I consider it to have been a success! Thanks so much!!
To: Team GCA 5 (Monique Bradley, Kiet Tran, Alice Bukengolts, Sophy Xu)
From: Steven Charvat (CEM), UW Emergency Management Director
Just a quick note to let you know how impressed my staff and I were of the exceptional customer service provided by members of your "Team 5". To us, they should be called "Team #1". Yesterday, the entire GCA Team 5 met with our Fiscal Specialist, Dede Garcia, myself and Michelle Lynch, Manager of Budget and Strategic Planning for the AVP of Business Services. While the original purpose of this sit-down meeting was just to help us figure out the intricacies of sponsor grant billings for a federal homeland security grant, Monique and her team went that "extra mile" to provide us with additional information, tips and suggestions on how to streamline the process for grant payments and reimbursements from our sponsor. As you know, the UW Office of Emergency Management is quite small (only 2.5 total FTE's), yet we are responsible for bringing in and managing a large number of grants in the millions of dollars. As a new department with very limited grant experience, the task at times seems daunting, especially in light of all the mandated and required paperwork and processing requirements working with so many sub-budgets! I was pleasantly surprised by the "can do" attitude shown by Monique and the rest of Team 5. As a Department Head, I can appreciate the level of detail required by your staff to make a complicated process of grant and contract accounting seem less onerous. Going into the meeting, I fully expected the experience to be dry and all about numbers, etc.... However, the Team 5 members personalized our experience with a refreshing sense of humor, provided us some excellent guidance and left us with the feeling that we can contact our new friends in GCA at any time with questions, guidance, etc... We even got a tour of their offices! Anyway, I know that you would like to know how impressed we were with your staff. Keep up the good work!
To: Teresa Crisostomo, Diane Harker (Travel)
From: Jennifer Adrien, Assistant Director, Global Business Center, Business School
Thank you both for the meeting this afternoon. I feel so much better about the "health" of the 2007 study tour finances now that I have a strategy for helping the students manage those funds, as well as a (hopefully) faster way to reimburse them for faculty-related expenses. I really appreciated your feedback & advice on how to navigate the Business School's financial pipelines, as well as get the answers I need. I've shared the info with my GBC colleagues and we'll certainly use your guidance in the hopes of increasing the turn-over time for check requests. They also told me that they're putting together a list of discussion points which they'll share with Tauyna after the current budget process has been completed. That falls right in line with your advice. Thanks again! It was a pleasure to meet both of you and to match people to the names.
To: The Treasury Operations Group (under Judy Peterson)
From: Weldon Ihrig
Great idea and glad that the team worked thru T&D. The long waiting list is indicative of the interest and need. (on developing a training program on the endowment.)
To: W2 Processing Staff (Payroll)
From: An anonymous customer (left in the Payroll Office suggestion box)
"Thank you so much for the rapid and understanding assistance to those of us who misplaced W2 forms." |
