Helpful Communication Hints

Communication Hints

Treat people with disabilities with the same respect and consideration with which you treat others. Here are some helpful hints when it comes to delivering a presentation, hosting an exhibit, and otherwise relating to people with disabilities.

General

• Ask a person with a disability if that person needs help before providing assistance.
• Talk directly to the person with a disability, not through their companion or interpreter.
• Refer to a person’s disability only if it is relevant to the conversation.
• Avoid derogatory slang or negative descriptions of a person’s disability. For example, “a person who uses a wheelchair” is more appropriate than “a person confined to a wheelchair.” A wheelchair is not confining—it’s liberating!
• Provide information in alternate means (e.g., written, spoken, diagrams).
• Do not interact with a person’s guide dog or service dog unless you have received permission to do so.
• Do not be afraid to use common terms and phrases, like “see you later” or “let’s go for a walk” around people with disabilities.
• Do not touch mobility devices or assistive technology without the owner’s consent.
• Do not assume physical contact, like handshakes, high-fives, or hugs are okay.
• Understand that not everyone uses eye contact.

Blind or Low Vision

• Be descriptive. Say, “The computer is about three feet to your left,” rather than “The computer is over there.”
• Speak all of the projected content when presenting and describe the content of charts, graphs, and pictures.
• When guiding people with visual impairments, offer them your arm rather than grabbing or pushing them.

Learning Disabilities

• Offer directions or instructions both orally and in writing. If asked, read instructions to individuals who have specific learning disabilities.

Mobility Impairments

• Consider carrying on a long conversation with an individual who has a mobility impairment from a seated position.

Speech Impairments

• Listen carefully. Repeat what you think you understand and then ask the person with a speech impairment to clarify or repeat the portion that you did not understand.

Deaf or Hard of Hearing

• Face people with hearing impairments, and avoid covering your mouth, so they can see your lips. Avoid talking while chewing gum or eating.
• Speak clearly at a normal volume. Speak louder only if requested.
• Repeat questions from audience members.
• Use paper and pencil, or type things out on your cell phone, if the person who is deaf does not read lips or if more accurate communication is needed.
• When using an interpreter, speak directly to the person who is deaf; when an interpreter voices what a person who is deaf signs, look at the person who is deaf, not the interpreter.

Psychiatric Impairments

• Provide information in clear, calm, respectful tones.
• Allow opportunities for addressing specific questions.