The capabilities of conversational artificial intelligence (AI) have improved dramatically in healthcare settings, with the potential to promote mental health and increase adherence to Cognitive Behavioral Therapy. However, current AI-based chatbots lack the understanding of cultural differences needed to support communication with patients and ensure positive health outcomes. Communication styles vary across cultures and prove significant when it comes to evaluating the likelihood of adherence to physicians’ recommendations. In spring 2023, an interdisciplinary team of University of Washington researchers received…
Initiative-funded project studies how culturally sensitive communication styles affects health AI








