UW ODIN Pilot Project Report -- Appendix B: Retrieval Survey

Pilot Project Report -- Appendix B: Retrieval Survey

ODIN Retrieval Impact Survey

A. Please answer each question to the best of your ability based on the paper system before ODIN and on the ODIN system. If you were not here before ODIN, then please mark N/A in that column. Many of the questions will have the same or nearly the same answer in each column, but please fill in both columns.

#	Question	Paper	ODIN
1	How many files do you look at in an average day?	51 Total	116 Total
2	When you look at a file, how many pages do you typically read?	4	2
3	What percentage of the time do you fail to find a file you look for?	10	1
4	How would you rate the readability of documents in the file on a scale of 1 to 10?	9.6	7.6
5	How would you rate the convenience of the filing system on a scale of 1 to 10?	5.3	9.8
6	How would you rate your ability to provide customer service using the filing system on a scale of 1 to 10?	5.5	9.3
7	What percentage of the questions you answer requires you to look at a borrower's file?	13	21
8	How much time would you estimate it takes you to review a file (in minutes)?	14.5	4.7
9	On a scale of 1 to 10, please rate your level of satisfaction with your job as it relates to using the files (frustration would be a low score).	5.0	8.4

B. What do you like best about using ODIN to retrieve and view files?

Convenience can stay at desk while on phone with customer, time savings (13)
Table of Contents - only have to look at what they need (3)
Instant access to files quick and easy (2)
Simultaneous access to a file (2)
No paper weights! (1)
Choices for retrieval by SSN, name, or student number (1)
No duplication of documents (1)
Easy comparison to other online information (1)

C. What do you dislike most about using ODIN to retrieve and view files?

Response time for Netscape to launch and the page selected to be displayed (6)
Clarity of some images (4)
Printing not equivalent to original document (e.g. font size, clarity) (4)
Room for improvement in categorizing documents (3)
Speed of printing (1)
Sign on procedure (1)

D. What would you most like to change about ODIN document retrieval or add to it?

Freeze student information in header when scrolling through image (5)
Response time (log in, printing, or general) (4)
Increase number of categories in TOC (2)
Zoom feature somewhere between normal and monstrous (1)
Inability to print document when zoomed (1)
ODIN in color (1)

E. Would you like to go back to using paper files for the student loan records?

Unanimous NO!