LEAD Team Pursues Knowledge

By Kate Riley

What is knowledge-driven? One of Financial Management's strategies for achieving good customer service and efficient processes is to move from being "transaction-driven" to "knowledge-driven." But what does this mean and how will we know when we get there? The LEAD Team has been chartered to answer these questions and to help Financial Management act on this important strategy.

The team began meeting in May of this year. We've been collecting information from many sources to better understand knowledge-driven. To launch the team's work, each member asked department staff to define what knowledge-driven means to them. Feedback from staff has produced lots of discussion and ideas for the team.

A useful definition of knowledge-driven is the first step, and once we have one, we will share it with the leadership group and staff in Financial Management. Look for more on this initiative in the fall.

LEAD Team

Kate Riley, team leader
Linda Braziel, Payroll
Bill Christensen, Financial Accounting
Scott Davies, Treasury
Cindy Gregovich, EIO & Travel
Karen Long, Payables Administration
Pam Luther, SFS
Tami Sadusky, GCA
Jane Wiseman, MAA
V'Ella Warren, sponsor