TOPS
Andrew Pernsteiner (Payables Administration) was awarded the TOPS award on May 6, 2003 for creating a system wherein a budget number and department name are automatically attached to FEDEX invoices, saving up to two hours a day. Every Monday, 500 to 1000 invoices are downloaded and have to be approved individually. Under the old system, the budget number and department name had to be entered by hand. This innovation has reduced the number of unidentified and outstanding charges through its efficiency, as well as reducing the labor and processing time required.

The Travel Team (Teresa Crisostomo, Cindy Gregovich, Diane Harker, Alma Prepotente, Suzie Rodriguez, Barbara Schielmann, Kevin Wald, Nigel Heinsius (Publication Services), AJ Lowe (Publication Services)) was recognized with a TOPS award on June 11, 2003 for their work in creating a new online TEV. With this new tool, and guided by the Dashboard, Travel has dramatically increased the number of reimbursements that are being paid within five days of TEV receipt. The percentage has jumped from under 45% in April 2002 to 92% currently

QSTEP
Monique Bradley (GCA) was recognized with a QSTEP award for the Collaborative quality on April 3, 2003. Monique personifies the word "Collaborative." Monique always volunteers to do whatever it takes to get the job done. She steps in whenever she is needed and is always pleasant about it. She is willing to help others at all times. She is very knowledgeable about her job and always follows through on whatever task she is given. If there is any kind of problem, her approach is, "This is a problem for you and a problem for me, so let's fix it." The consensus among those who work with her is that she is friendly and helpful without exception.

Mai Lin Chua (SFS) was given the QSTEP award for the Collaborative and Committed qualities on June 16, 2003. She is relatively new to FM, having been with the department for less than a year and a half, but in that time she has already taken on many new responsibilities, and discovered ways to improve processes she was initially assigned. She’s motivated to learn new processes, and quickly masters them. She applies this same commitment outside of work as well: She speaks five languages, and continues to work on improving her English. Mai Lin is always happy to volunteer, and is well known for her cheerful demeanor and positive attitude.

LINQ
Hoang Ong (GCA) received a LINQ award for the Trustworthy quality on April 25, 2003. Hoang is very knowledgeable about technology, and created a database that lets departments view receivables information on their budgets. Hoang also brought Nebula to GCA. He focuses on improving processes while also satisfying the customer. Hoang takes steps to correct mistakes before they become problems, and is dedicated to error-free work (“I have never gotten a report from him that is wrong,” is a comment frequently heard about Hoang). He keeps up with the latest technology, finds ways to implement new technology in GCA, and supports development among his staff.

EXPRESS
GCA – 4/2/03
Travel/EIO – 4/9/03